On 02 May 2017 at 14:13 Lucy Crompton-Reid
<lucy.crompton-reid(a)wikimedia.org.uk> wrote:
It's definitely a problem if it takes such a long time for an OTRS to be
resolved. I'm not criticising anyone actually involved in this as a volunteer
but as you say, it suggests a lack of capacity that some dedicated training
for interested volunteers within the UK community might help.
Yes. I've thought for years that OTRS is an example where Wikimedia as a whole
should be more concerned with training.
Charles