On 14 November 2012 00:00, Andreas Kolbe <jayen466(a)gmail.com> wrote:
And there is. Oliver's revamp of the Contact Us
pages has made a huge
difference, because previously, PR professionals would pass three
invitations to fix the article themselves before they would come to the OTRS
e-mail address.
But there is still room for improvement. OTRS e-mails should be responded to
the same day, not up to four weeks later. Is anyone collecting data on how
quickly OTRS mails are responded to? Are those data public? If not, there is
another potential area for improvement.
What WSQ said.
Also, rethinking the "contact us" route is one thing, encouraging more
people to use it early is another. The first may well be helpful, the
second in current circumstances is not going to improve things. Some
of your questions here are clearly for the WMF.
Charles