How’d we do in our strive for operational excellence last month? Read on to find out!
Incidents
There were no incidents this January. Pfew! Remember to review and schedule Incident
Follow-up work <https://phabricator.wikimedia.org/project/view/4758/> in
Phabricator. These are preventive measures and tech debt mitigations written down after an
incident is concluded. Read about past incidents at Incident status
<https://wikitech.wikimedia.org/wiki/Incident_status> on Wikitech.
Trends
During 2021, I compared us to the median of 4 incidents per month, as measured over the
two years prior (2019-2020).
I'm glad to announce our median has lowered to 3 per month over the past two years
(2020-2021). For more plots and numbers about our incident documentation, refer to
Incident stats <https://codepen.io/Krinkle/full/wbYMZK>.
Since the previous edition, we resolved 17 tasks from previous months. In January, there
were 45 new error reports
<https://phabricator.wikimedia.org/maniphest/query/f24Xwi0bGGZU/#R> of which 28 have
been resolved within the same month, the remaining 17 have carried over to February.
With precisely 17 tasks both closed and added, the workboard remains at the exact total of
298 open tasks, for the third month in a row. That's quite the coincidence.
Figure 1: Unresolved error reports by month.
<https://phabricator.wikimedia.org/phame/post/view/266/production_excellence_40_january_2022/#trends>
Take a look at the workboard and look for tasks that could use your help.
→
https://phabricator.wikimedia.org/tag/wikimedia-production-error/
Thanks!
Thank you to everyone who helped by reporting, investigating, or resolving problems in
Wikimedia production. Thanks!
Until next time,
– Timo Tijhof
*🎸 Doc Brown <https://en.wikiquote.org/wiki/Back_to_the_Future_Part_II>*: *It could
mean that that point in time contains some cosmic significance.., as if it were the
temporal junction point of the entire space-time continuum… Or it could just be an amazing
coincidence.*
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