On Sat, May 12, 2012 at 11:40 AM, MZMcBride <z(a)mzmcbride.com> wrote:
Mark H. and I have had previous discussions about
generally improving user
feedback tools. The Wikimedia Foundation's approach seems to largely
consist
of a giant feedback bar with giant colorful faces (no, seriously:
<https://www.mediawiki.org/wiki/MoodBar>).
My notes on a better approach to this problem are here:
<https://en.wikipedia.org/wiki/Wikipedia:Kvetch>. There are associated
bugs
scattered around as well.
I think it's awesome that anyone is considering something to replace the
nightmare that is Bugzilla, but let me correct an inaccurate assumption you
have here:
Moodbar was not built to be a general purpose issue reporting tool. And
definitely not something that could or should replace an issue tracker. It
is designed only for asking newcomers whether they are having a generally
positive or negative experience and why, so that we could get an overall
read on the mood of new editors. Either outcome could in fact be the
product of totally normal experiences on Wikipedia.
As for the "colorful faces" you seem to dislike, well, it wasn't designed
with your demographic in mind. To date hundreds of editors are not only
successfully reporting issues, they're getting responses from other
editors:
https://toolserver.org/~dartar/fd/
Steven