In my personal opinion, switching the support desk to wikitext only doesn't solve
problems for newcomers. I also don't like discussion pages, because of wikitext, and
the support desk (where a high amount of things could happen) is really impossible to
follow for me with a wikitext page only. However, Flow also isn't a really good
solution, even if it made some things better, though.
In my personal opinion, Discourse could very well replace the support desk as a support
channel, at least when I compare both platforms and feature sets for me :)
However, you're right, implementing a new platform without having the goal to replace
the other platforms with it, doesn't make much sense. On the other hand, without
having a pilot for people actually supporting users on the support desk, to find out, if
it is a platform they can work with, isn't really helpful. And, like I said, Discourse
has a good chance of being a better platform for giving support as the current Support
desk (and probably also better as the IRC channel and probably the mediawiki-l mailing
list, too).
Best
Florian
-----Original-Nachricht-----
Betreff: Re: [Wikitech-l] Proposal for a developer support channel
Datum: 2017-11-19T16:14:14+0100
Von: "Federico Leva (Nemo)" <nemowiki(a)gmail.com>
An: "wikitech-l(a)lists.wikimedia.org" <wikitech-l(a)lists.wikimedia.org>
If the proposal is triggered by technical problems at
[[mw:Project:Support desk]], a simple solution is to make it a wikitext
page.
As for the "one place" argument,
https://xkcd.com/927/ applies.
Federico
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