Actually, I just found out you are correct, I just scanned the messages and
almost all problematic ones come from Yahoo mail :) , however it seems like
more than 75% of our traffic on the Arabic queue comes from Yahoo? that's
why I had the impression it is a general problem.
The ticket Mido posted has someone who replied back that he received
gibberish.
Another one who actually mailed in English and I replied in Arabic and he
received gibberish is 2007091010002735, I had to resend the reply in
English to close.
Here are some others (as I said, most of the queue is from Yahoo):
2007092710012265
2007092810013833
2007092910019264 (this one is from yahoo.fr)
One note though, when I change the encoding to Windows-1256 in the plain
view I can read it, that shouldnt be the case if the encoding is ISO-8859-1?
On 9/30/07, Mido <mido.architect(a)gmail.com> wrote:
as Cary noted to me before, the problem is that the messages being sent
from
Yahoo mail
it's sent in charset=iso-8859-1 and OTRS system can't resolve it as it
seems
like this one #2007092610005435
I couldn't find other mail servers than Yahoo that has this problem
when mail is sent from another server even with charset="windows-1256"
encoding like this one #2007093010019191, it render correctly in the queue
view (fails in plain version however)
so, the main problem lies within the iso-88589-1, will this be difficult
to
solve?
Thanks,
Mido
On 9/30/07, Jens Frank <jf(a)mormo.org> wrote:
On Sun, Sep 30, 2007 at 07:54:20PM +0200, Muhammad Alsebaey wrote:
Hi All,
I just joined the OTRS team a short time ago but I noticed a chronic
problem
with the Arabic OTRS system, most of the messages
in Arabic come to us
encoded as Windows-1256 and not UTF-8 unfortunately (probably because
MS
> Outlook, the prevalent client in Arab-speaking countries encodes them
as
such) ,
therefore to read them, we have to switch to plain view then
change
> the encoding from the browser to read the mail, this is a minor
> inconvenience, the big problem however is that when we send them back
a
response
through the system, users receive it as gibberish (I am
guessing it
> is UTF-8 encoded). I have seen a lot of users complain in the short
time
I
have been on OTRS that we are sending out
unintelligible messages as
response to them. Does this have a solution? how does OTRS handles
encoding
in general? do volunteers for other languages
have the same problem?
The problem is that the problematic messages that I've seen in the past
were encoded as Windows-1256, but had a Content-Encoding: UTF-8 mail
header. Please send me a few ticket IDs, so that I can check whether
that's the case there.
It would further be helpful to get in contact with a user who sees our
responses as gibberish, so that we can investigate the reason for the
problems.
Regards,
jens
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