[Labs-l] Status of OTRS project on Wikimedia Labs?

Thu Feb 21 11:58:22 UTC 2013

On 02/21/2013 05:04 AM, wikimedia-l-request at lists.wikimedia.org wrote:
> Date: Thu, 21 Feb 2013 01:19:19 -0500
> From: "[[w:en:User:Madman]]" <madman.enwiki at gmail.com>
> To: Wikimedia Mailing List <wikimedia-l at lists.wikimedia.org>
> Subject: Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS
> Message-ID:
> 	<CABRYoDANt7afVGviomTD_8BjQ3s5RAf2+PVgen7s5TH=bwgXtQ at mail.gmail.com>
> Content-Type: text/plain; charset=UTF-8
> 
> On Thu, Feb 21, 2013 at 1:02 AM, MZMcBride <z at mzmcbride.com> wrote:
>> > This also isn't a criticism of the Wikimedia Foundation engineering folks.
>> > They've got plenty on their plate as well, of course. But _somebody_ has
>> > to be supporting the technical portion of OTRS. If the Wikimedia
>> > Foundation can't/won't, someone else has to step in. That's where I
>> > thought the chapters or another movement player might be an option.
> Does anyone know what the status is of the OTRS project on Labs? Given
> a contact, I'd be happy to do what I can to help; I have some limited
> experience configuring/deploying OTRS (up until the end of the 3.0
> branch last year, nothing with 3.1 or 3.2 unfortunately).
> 
> I think opportunities for *volunteer* help have to consciously be
> maximized, especially for volunteers who are or are willing to be
> agents and/or identified to the Foundation. It's not going to get done
> otherwise.
> 
> -Madman/ea

I'd like to help Madman help out here.  He's talking about
https://labsconsole.wikimedia.org/wiki/Nova_Resource:Otrs , with members
Jeff Green, Jeremy Baron, and Ryan Lane, and last modified 21 September
2012.  Can we give Madman access and help him learn to Puppetize?  If I
understand correctly from
https://bugzilla.wikimedia.org/show_bug.cgi?id=22622 , Ops would like to
get this puppetized, and though that's not an upgrade blocker,
puppetization would help move this forward.

Thanks!

-- 
Sumana Harihareswara
Engineering Community Manager
Wikimedia Foundation