The info-en team on OTRS are totally overwhelmed. We are going to have
to start rejecting a lot of mail until we can get other solutions in
place (we are going to use a very general form letter for the vast
majority of mail)
This means we will be sending lots of clueless newbies to the discussion
pages on Wikipedia. If would really help if these were easer to use -
that would reduce the number coming back to us for help.
Wikia is currently using a MediaWiki extension that gives forum-like
indexes of pages. It's written by Uncyclopedia:User:Algorithm and works
really well to organise discussion pages.
<http://meta.wikimedia.org/wiki/DPLforum>
<http://uncyclopedia.org/wiki/Forum:Village_Dump>
I know that liquid threads is planned, and that you have discussed
similar extensions in the past (maybe even this one, I couldn't find the
thread on search) but this would be easily implemented as a temporary
solution that would be invaluable to communications.
The problems I've heard with this so far, are a dislike of the term
"forum" (a namespace is needed, currently set as "forum" on Wikia -
maybe it could be changed to something less... forumy?) and a question
on the way it deals with caching (it disables cache on forum pages I'm
told... would this be an issue for us?)
If this is possible, it would be great to get it set up quickly. I know
everyone says that about their pet projects, but I really think this can
make a difference to the big problem that the OTRS team and
communications committee are having.
Thanks,
-- sannse