Hi, the RT migration to Phabricator is starting right now.
All the RT queues have been frozen. Please don't send any emails to @
rt.wikimedia.org. This includes access-requests@ and procurement@, the two
RT queues that will not be migrated at this point, which will be in
read-only mode during the migration.
phabricator.wikimedia.org will be down between 00:00 UTC (16:00 Pacific) and
08:00 UTC (00:00 Pacific). In those eight hours, urgent issues which cannot
wait should be brought up either on #wikimedia-tech IRC or
https://www.mediawiki.org/wiki/Project:Support_desk
As soon as Wikimedia Phabricator is back, requests to the Operations team
will be submitted through the regular process of creating a task,
associating them to the #Operations project. If you really miss sending
requests to Ops via email, task(a)phabricator.wikimedia.org including
"#Operations" will do the job as well. Even requests sent through the now
deprecated @rt.wikimedia.org email addresses will create Phabricator tasks
for a while too, but the web UI process is clearly preferred.
Remember, the exceptions are access-requests@ and procurement@, which will
be migrated at a later stage.
The Operations team will be vigilant during the migration (as they usually
are, on the other hand). Please contact them only for urgent requests
during this period. Thank you very much!
PS: we are updating
https://www.mediawiki.org/wiki/Phabricator/versus_RT --
you will find all the details documented or linked from there.
--
Quim Gil
Engineering Community Manager @ Wikimedia Foundation
http://www.mediawiki.org/wiki/User:Qgil