)
and could answer questions about its use, if you are interested.
Jan
2017-11-20 10:10 GMT+00:00 Florian Schmidt <
florian.schmidt.welzow(a)t-online.de>gt;:
I totally agree, that it's very unlikely, that we
can solve the problem of
having newcomers ask the same questions over and over again with a
technical tool, however, it's probably easier for people who _wants_ to
search before they ask, if they've the possibility to do so. This is most
likely not all of the newcomers, but isn't it still worth it? :D
Best,
Florian
-----Original-Nachricht-----
Betreff: Re: [Wikitech-l] Proposal for a developer support channel
Datum: 2017-11-19T23:41:29+0100
Von: "Brad Jorsch (Anomie)" <bjorsch(a)wikimedia.org>
An: "Wikimedia developers" <wikitech-l(a)lists.wikimedia.org>
On Sat, Nov 18, 2017 at 4:57 PM, Niharika Kohli <nkohli(a)wikimedia.org>
wrote:
I'd like to add that having Discourse will
provide the one thing IRC
channels and mailing lists fail to - search capabilities. If you hangout
on
the #mediawiki IRC channel, you have probably
noticed that we get a lot
of
repeat questions all the time. This would save
everyone time and effort.
No discussion system I've ever seen has managed to solve the problem of
people asking the same question instead of searching for past replies. I'm
skeptical that this new one will be any different.
Yes, the existing mailing lists have issues with searchability, although to
a large extent that's due to a misguided robots.txt policy preventing the
archives from being indexed in the first place.
--
Brad Jorsch (Anomie)
Senior Software Engineer
Wikimedia Foundation
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Jan Dittrich
UX Design/ User Research
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