Is the Wikimedia Foundation responsible for people's emotions?
On Thu, Mar 14, 2019 at 10:51 AM John Erling Blad <jeblad(a)gmail.com> wrote:
Yes, there should always be a response to all bugs.
Without a response
the impression in the reporting wiki-community would be "nobody cares
about our bug reports".
Someone in the community finds a bug, and it is posted and discussed
in the community. Then another one writes a report in a task at
Phabricator, but nothing further happen. A couple of months later the
first one ask again about the bug, but does not get a satisfactory
answer, and gets angry. This usually happen in cycles of a few months
to a year. We must somehow break those cycles, they are bad and
disruptive and creates a "us and them" attitude.
Users from the wiki-communities don't visit Phabricator to see all
those small administrative tasks, they see the notes from the official
and unofficial tech ambassadors, and they see the changes in the
"tracked" templates. The templates are only changed when the bugs are
closed for whatever reason, which could take years. Creating
additional manual interventions does not work, the process must be
simpler and more efficient.
On Thu, Mar 14, 2019 at 1:23 PM Andre Klapper <aklapper(a)wikimedia.org>
wrote:
On Tue, 2019-03-12 at 00:29 +0100, John Erling Blad wrote:
It seems like some projects simply put everything
coming from external
sources into deep freezer or add "need volunteer". If they respond at
all. In some cases it could be that the projects are defunc.
What's the expectation based on that there should always be a response?
If a bug report has all info needed to allow someone to reproduce and
work on it, anyone is free to pick it up and work on it if anyone is
interested in working on it. No further response needed.
Cheers,
andre
--
Andre Klapper | Bugwrangler / Developer Advocate
https://blogs.gnome.org/aklapper/
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