Hi, I have expanded
https://www.mediawiki.org/wiki/Discourse#One_place_to_seek_developer_support
https://www.mediawiki.org/wiki/Project:Support_desk is the only channel
whose main purpose is to provide support. The volunteers maintaining are
the ones to decide about its future. There is no rush for any decisions
there. First we need to run a successful pilot.
The rest of channels (like this mailing list) were created for something
else. If these channels stop receiving questions from new developers, they
will continue doing whatever they do now.
I'd like to understand how adding a venue will
improve matters.
For new developers arriving to our shores, being able to ask a first
question about any topic in one place with a familiar UI is a big
improvement over having to figure out a disseminated landscape of wiki Talk
pages, mailing lists and IRC channels (especially if they are not used to
any of these environments). The reason to propose this new space is them,
not us.
On Sat, Nov 18, 2017 at 5:01 PM, MZMcBride <z(a)mzmcbride.com> wrote:
Brian Wolff wrote:
On Friday, November 17, 2017, Quim Gil
<qgil(a)wikimedia.org> wrote:
The Technical Collaboration team proposes the
creation of a developer
support channel focusing on newcomers, as part of our Onboarding New
Developer program. We are proposing to create a site based on Discourse
(starting with a pilot in
discourse-mediawiki.wmflabs.org) and to point
the many existing scattered channels there.
What does point existing channels to discouse mean exactly? Are you
planning to shutdown any existing channels? If so, which ones?
Excellent questions. I'd like to know the answers as well.
I raised a similar point at
<https://www.mediawiki.org/wiki/Talk:Discourse>. I skimmed
<https://phabricator.wikimedia.org/T155678>, looking for some answers, and
I didn't find any.
Quim, are you involved in MediaWiki support in places such as the
#mediawiki IRC channel or the mediawiki-l mailing list? Are you involved
in MediaWiki support elsewhere? I'm trying to better understand how it
would be appropriate for you to seemingly suggest disrupting or shutting
down these established and functioning venues. If this is not your
suggestion, I'd like to understand how adding a venue will improve matters.
MZMcBride
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Quim Gil
Engineering Community Manager @ Wikimedia Foundation
http://www.mediawiki.org/wiki/User:Qgil