It's possible to read the 2 emails, as a clear yet custom-written answer to
an faq, with attempts at friendliness and an offer of further assistance.
They were inherently written in a limited amount of time, for an unknown
recipient who may have different expectations (culturally or related to
process), and who may have a different primary language.
Plus, not everyone is a skilled wrangler of eloquent prose, nor retains an
extensive internal dictionary + thesaurus + interlingual glossary for all
the possible nuances and variant meanings that surround a word. Words are
hard.
That's part of the essence of assume good faith: reading things with a few
different interpretations or intonations or emphases, trying to understand
the details /around/ the word choice, not always within the word choice. Be
kind, and assume that others are both kind and are different (both as a
whole, and with their individual actions).
When people are treated harshly for trying to help, with every word choice
jumped on, they stop trying to help.
On Fri, Dec 2, 2016 at 3:59 PM, Isarra Yos <zhorishna(a)gmail.com> wrote:
The replies were helpful overall. The bringing up both
time how this is
going to bother everyone else on the list, however, was unnecessary,
especially the second time.
On 02/12/16 23:56, Nkansah Rexford wrote:
@Isarra
I hardly see any "rude responses" relating to pointing a subscriber to go
file the issue at the right place.
I'm still struggling how best again Rob's words could have been and not be
rude. At least, he used "Please" in both his emails. I wouldn't have added
the "Please", trust me! If he gave you that, take it!
Go file the issue at Phabricator, and that's rude? No one responds, and
the next guy comes complaining why this list isn't helpful. When it gets
helpful, another guy comes saying how "rude" helpful it is.
rex
On Friday, December 2, 2016, Isarra Yos <zhorishna(a)gmail.com> wrote:
This is a mailing list. The whole point of most
mailing lists is to be a
place where people can ask questions and move forward. In this case, there
was a question about what to do about being unable to login - the answer is
to take it to phabricator, and thank you for giving it, but in the future,
please be less disparaging about it and do not use all subscribed other
members as leverage for making people feel bad. This is potentially useful
information for anyone here that that's the place to go.
It seems like every time something comes up here there are rude responses
about how people shouldn't be dragging everyone else into it, and frankly I
find that to be far more annoying than seeing extra messages.
-I
On 30/11/16 18:15, Rob Halsell wrote:
I'd still advise opening a phabricator task. I don't think every list
admin for every mailman list for WMF wants to follow along on the technical
support of a single list.
Please go ahead and file a phabricator task, and we can help you from
there! We'll do the usual of confirming your identity, then setting and
testing a new list admin password to determine if the login failure is to
that user, or a local issue.
Hope that helps,
On Wed, Nov 30, 2016 at 8:57 AM, Saqib Qayyum <saqib.qayyum(a)hotmail.com>
wrote:
Actually I have retrieved a new password but
still cannot login to admin
access.
------------------------------
*From:* Listadmins <listadmins-bounces(a)lists.wikimedia.org> on behalf
of Rob Halsell <rhalsell(a)wikimedia.org>
*Sent:* Wednesday, November 30, 2016 4:40:44 PM
*To:* List for discussions and announcements related to
lists.wikimedia.org
*Subject:* Re: [List admins] Cant login to list
The majority of the users on the list admin list cannot reset the
password of other mailing lists. If you have forgotten the password of
your mailing list, please file a phabricator task
<https://phabricator.wikimedia.org/> and list off
#wikimedia-mailing-lists as the project. That way all the background
comparison of email and account can be done properly to confirm list
ownership.
Hope that helps!
On Wed, Nov 30, 2016 at 8:31 AM, Saqib Qayyum <saqib.qayyum(a)hotmail.com>
wrote:
Hi.
I am having issue logging in to admin panel.
It seems i forget my password. How can I retrieve it ?
https://lists.wikimedia.org/mailman/admin/wikimedia-pk
Wikimedia-PK Administrator Authentication
<https://lists.wikimedia.org/mailman/admin/wikimedia-pk>
lists.wikimedia.org
Important: From this point on, you must have cookies enabled in your
browser, otherwise no administrative changes will take effect.
Saqib
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