on 7/10/10 1:20 PM, David Gerard at dgerard(a)gmail.com wrote: gaining the go underneath same clicking for Thank you for your response, David. Unfortunately, I am using Internet Explorer. :-( Marc _______________________________________________ WikiEN-l mailing list WikiEN-l(a)lists.wikimedia.org To unsubscribe from this mailing list, visit: https://lists.wikimedia.org/mailman/listinfo/wikien-l

Thanks, Josh. I tried what you suggested but nothing changed. And this is strange. I've been using Internet Explorer with the same skin (MonoBook) ever since I started editing WP four years ago without a problem. I realize that the IE version I'm still using is an older one which I plan to replace soon. But suddenly, yesterday, the whole WP site's appearance changed. What's really annoying, in addition to the large text, is the WP globe logo and the box beneath it bring superimposed over everything. I have changed to the Vector skin and it has solved most of the problems; but there is no "watch this page" button in sight. I visit and interact with many different web sites over the course of a day without any problems. WP is the only one where this appearance issue occurs. Frustrating :-(.

on 7/11/10 8:43 AM, David Gerard at dgerard(a)gmail.com wrote:

> There should be a "Toolbox" thing with a little triangle in it at the > side. Clicking the triangle will expand it. > (Apparently, this is obvious to everyone.)

It is obvious to me, also, David. However the "Toolbox" button is a part of the stuff that is still superimposed over the main body of text. And it is not a usable link.

on 7/10/10 1:20 PM, David Gerard at dgerard(a)gmail.com wrote: Thank you for your response, David. Unfortunately, I am using Internet Explorer. :-(

On 10 July 2010 18:10, Marc Riddell <michaeldavid86(a)comcast.net> wrote: As said by others, it's probably a page-zoom issue: http://www.microsoft.com/enable/training/windowsvista/webtext.aspx http://www.microsoft.com/enable/training/windowsvista/webzoom.aspx (for IE - other browsers, look at View > Zoom or similar menus) What's interesting here is that whilst it seems like a once-off problem, this actually happens a lot. I've seen five or six versions of this complaint via OTRS - a user has resized their font size or default zoom for Wikipedia by accident, is worried, and wants to know how to fix it. Now, in every case I've been able to track down to the root cause, the user has apparently (accidentally) set text size themselves; it's not that we've reset it, so we can (probably) rule that out. But why is it we get these issues? Three possibilities leap out at me: a) it actually happens fairly randomly across all sites, but people tend to come back to Wikipedia, so that while it may seem a once-off problem on a site you only visit once, it seems systematic for us. b) We're easily contactable, so people do write to us to ask about it rather than just throwing up their hands over it - a perception bias on my part c) There's something about the *way* people use Wikipedia that leads to this. I'm tending towards c) - page zoom can often be altered by things like mouse-wheel scrolling, which you get a lot when moving through long pages, of which we obviously have plenty. But I'd be interested if anyone has any other explanations for the phenomenon, and if we ought to feed this back to someone in the usability groups. -- - Andrew Gray   andrew.gray(a)dunelm.org.uk _______________________________________________ WikiEN-l mailing list WikiEN-l(a)lists.wikimedia.org To unsubscribe from this mailing list, visit: https://lists.wikimedia.org/mailman/listinfo/wikien-l

To be fair, though... for how many websites are you in a position to see such problems?  Do you deal with user complaints at Google, Facebook, Yahoo!, and the New York Times as well?  Otherwise I would think this is a clear case of selection bias: it's likely that people behave no differently with Wikipedia than they do with any other website, it's just that we only happen to hear about the Wikipedia issues.