Maybe its not so much that workers (and even
volunteers like us) feel better that someone is
"paying attention to them", but maybe its because when
management is responsive to the concerns of its
workforce, the workforce (who are no less intelligent
as the management) can put aside any doubts about the
purpose of their work and hence the direction of their
lives. If they have any option that is.
Japan's legendary auto industry successes in the
eighties for example were entirely due to the culture
of worker involvement in steering the direction of the
company to improve the product, increase productivity
and safety, etc.
Stevertigo
--- "Daniel P. B. Smith" <wikipedia2006(a)dpbsmith.com>
wrote:
From: David
Gerard <fun(a)thingy.apana.org.au>
I vaguely recall workplace studies where changing
*anything* increased
productivity - it wasn't the new setting, it
was
the fact of change.
That would be the "Hawthorne effect:"
http://en.wikipedia.org/wiki/Hawthorne_effect
"The Hawthorne effect refers to improvements in
productivity or
quality which result not so much because of intended
changes to
working conditions, but mainly because the workers
are aware of extra
attention being paid to them."
_______________________________________________
WikiEN-l mailing list
WikiEN-l(a)Wikipedia.org
To unsubscribe from this mailing list, visit:
http://mail.wikipedia.org/mailman/listinfo/wikien-l
__________________________________________________
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com