On Mon, Apr 25, 2005 at 01:26:57PM +0200, Jens Frank wrote:
On Mon, Apr 25, 2005 at 06:17:46AM -0400, Jimmy Wales
wrote:
The board queue is overwhelmed with SPAM. Would
it be possible to
route mail to the otrs board queue through spamassassin first, with the
parameters set fairly aggressively?
The ideal solution might involve an autoresponder as well. If Spam
assassin thinks something to that queue is spam, we autorespond to warn
the person that we've discarded it and please try again (perhaps by
sending it directly to me with wikipedia in the subject line for example).
We have a spam filter already, I'll tune it to catch those messages.
I checked some queues and found that spam is moved manually to the
"Probably Spam" queue. Please don't.
Incoming mail is run through spamassassin. If it is considered spam,
it is tagged as "----SPAM----" in the subject. It is still forwarded
to OTRS. There, a job runs every 5 minutes and moves mail marked as
----SPAM---- to the "Probably Spam" queue. You don't need to handle
these mails, just ignore them.
Spam that is not caught by spamassassin should be moved to the "Junk"
queue. I frequently check that queue and train spamassassin's bayesian
filter using the mails in there.
Mail in the "Probably Spam" and "Junk" queues gets deleted after 1
week.
In the last week, 230 Mails were automatically marked as "Spam", 30 were
sent to "Junk".
Regards,
jens