[teampractices] How deviantART organizes its work

Thu Dec 5 20:53:12 UTC 2013

On 12/05/2013 12:48 PM, Matthew Flaschen wrote:
> On 11/27/2013 11:45 AM, Erik Moeller wrote:
>> When you join full-time, regardless of
>> your position, you’ll do customer support for WordPress.com for your
>> first three weeks. We believe this early connection with the people
>> who use our products is irreplaceable."
>> http://automattic.com/work-with-us/
> 
> ING DIRECT also does/did the second part (customer support time, even if 
> hired as a software engineer), though I don't think that long.
> 
> If we wanted something analogous, it could be bug triage.

Customer support is done at https://www.mediawiki.org/wiki/Support_desk
and mediawiki-l mailing list. I would sttart there.

-- 
Quim Gil
Technical Contributor Coordinator @ Wikimedia Foundation
http://www.mediawiki.org/wiki/User:Qgil