[Labs-l] Fall 2015 Tool Labs user survey data published

Thu May 5 18:20:29 UTC 2016

Sounds good. Thank you.

Pine

Pine
On May 5, 2016 08:19, "Bryan Davis" <bd808 at wikimedia.org> wrote:

> On Wed, May 4, 2016 at 8:35 PM, Pine W <wiki.pine at gmail.com> wrote:
> >
> > Hi Bryan,
> >
> > Thanks for the report. With this information in hand, what follow up is
> > planned?
>
> The primary purpose of the study was to set a baseline of qualitative
> ("how are we doing") responses. These will be used to gauge
> increase/decrease in satisfaction in comparison to future surveys.
> Tool Labs staff get regular feedback from people who are either
> extremely happy or extremely unhappy with services, but a broad survey
> like this is helpful to determine the general satisfaction of those
> who are not motivated to provide feedback by a single incident. No
> specific timetable has been set yet, but I expect to see another
> survey run between October and December of this year.
>
> Data from this survey, especially the free form comments, has already
> been shaping the quarterly planning for the Labs techops team and my
> more recent Tool Labs support initiative. I would say that a focus on
> making Tool Labs easier to use, especially by individuals who are not
> experts in the Unix command-line, is a general theme that is being
> pursued as we also seek to replace aging services like Sun Grid Engine
> and increase overall stability of the platform.
>
> One of the things that stood out the most for me personally in the
> feedback was a general need for tutorials and other task focused
> technical documentation. This is an area that I would like to
> encourage the existing Tool Labs developers to help with. There are
> some ideas of things to write in Phabricator [0][1]. Generally we are
> lacking on "big picture" documentation. We have a lot of documentation
> on solving particular problems but even those documents can be
> difficult to find and understand as they are mostly written with an
> assumption of familiarity with the services and terminology used in
> Tool Labs.
>
> [0]: https://phabricator.wikimedia.org/T101659
> [1]: https://phabricator.wikimedia.org/T123425
>
> Bryan
> --
> Bryan Davis              Wikimedia Foundation    <bd808 at wikimedia.org>
> [[m:User:BDavis_(WMF)]]  Sr Software Engineer            Boise, ID USA
> irc: bd808                                        v:415.839.6885 x6855
>
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