[Labs-l] Fall 2015 Tool Labs user survey data published

Thu May 5 02:35:35 UTC 2016

Hi Bryan,

Thanks for the report. With this information in hand, what follow up is
planned?

Pine
On May 4, 2016 19:01, "Bryan Davis" <bd808 at wikimedia.org> wrote:

> On Wed, May 4, 2016 at 7:57 PM, Bryan Davis <bd808 at wikimedia.org> wrote:
> > [0]: https://meta.wikimedia.org/wiki/Research:Annual_Tool_Labs_Survey
>
> Apologies for that abrupt initial message, that was a great example of
> hitting the wrong key in a mail client. :)
>
> Between 2015-09-25 and 2015-10-08, the Wikimedia Foundation ran a
> direct response user survey of registered Tool Labs users. 106 users
> responded to the survey.
>
> Based on responses to demographic questions, the average[1] respondent:
> * Has used Tool Labs for 1-3 years
> * Developed & maintains 1-3 tools
> * Spends an hour or less a week using Tool Labs
> * Programs using PHP and/or Python
> * Does the majority of their work locally
> * Uses source control
> * Was not a developer or maintainer on Toolserver
>
> [1]: "Average" here means a range of responses covering 50% or more of
> responses to the question. This summarization is coarse, but useful as
> a broad generalization. Detailed demographic response data will be
> made available on wiki.
>
> Qualitative questions:
> 64% agree that services have high reliability (up time).
> 69% agree that it is easy to write code and have it running on Tool Labs.
> 67% agree that they feel they are supported by the Tool Labs team when
> they contact them via labs-l mailing list, #wikimedia-labs IRC
> channel, or phabricator.
> 53% agree that they receive useful information via labs-announce /
> labs-l mailing lists.
> 52% disagree that documentation is easy-to-find.
> 71% find the support they receive when using Tool Labs as good or
> better than the support they received when using Toolserver.
> 50% disagree that Tool Labs documentation is comprehensive.
> 50% agree that Tool Labs documentation is clear.
>
> Service usage:
> 45% use LabsDB often.
> 60% use webservices often.
> 54% use cronjobs often.
> 75% never use redis.
> 41% never use continuous jobs .
>
> The survey included several free form response sections. Survey
> participants were told that we would only publicly share their
> responses or survey results in aggregate or anonymized form. The
> freeform responses include comments broadly falling into these
> categories:
>
> Documentation (33 comments)
> Stability and performance (18 comments)
> Version control and Deployment (14 comments)
> Logs, Metrics, and Monitoring (12 comments)
> Package management (10 comments)
> SGE (8 comments)
> Database (7 comments)
> Account/Tool creation (5 comments)
> SSH (5 comments)
> Other (11 comments)
>
> Additonal details are available on meta [2].
>
> [2]: https://meta.wikimedia.org/wiki/Research:Annual_Tool_Labs_Survey
>
> Bryan
> --
> Bryan Davis              Wikimedia Foundation    <bd808 at wikimedia.org>
> [[m:User:BDavis_(WMF)]]  Sr Software Engineer            Boise, ID USA
> irc: bd808                                        v:415.839.6885 x6855
>
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