[Engineering] The train will resume tomorrow (was Re: All wikis reverted to wmf.8 last night due to T119736)

Wed Jul 13 00:13:39 UTC 2016

<quote name="Ori Livneh" date="2016-07-12" time="16:56:11 -0700">
> On Tue, Jul 12, 2016 at 4:07 PM, Greg Grossmeier <greg at wikimedia.org> wrote:
> 
> > <quote name="Greg Grossmeier" date="2016-07-12" time="09:24:38 -0700">
> > > https://phabricator.wikimedia.org/T119736 - "Could not find local user
> > data for {Username}@{wiki}"
> > >
> > > There was an order of magnitude increase in the rate of those errors
> > > that started on July 7th.
> > >
> > > Investigation and remediation is on-going.
> >
> > Investigation and remediation is mostly complete[0] and the vast
> > majority of cases have been addressed. There are still users who will
> > experience this error for the next ~1 day.[1]
> >
> 
> Is it actually fixed? It doesn't look like it, from the logs.

That was the information I was given. If it is not improved after the
fixes and letting the maint script finish then we'll know more
certainly, and with that certainty can modify our plans (as we always
do).

> Our failure to react to this swiftly and comprehensively is appalling and
> embarrassing. It represents failure of process at multiple levels and a
> lack of accountability.

Matt is working on an incident report for this.

> I think we should also reach out to the users that were affected and
> apologize.

That certainly should/could be one of the action items.

Greg

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