> And there is. Oliver's revamp of the Contact Us pages has made a huge
> difference, because previously, PR professionals would pass three
> invitations to fix the article themselves before they would come to the OTRS
> e-mail address.
>
> But there is still room for improvement. OTRS e-mails should be responded to
> the same day, not up to four weeks later. Is anyone collecting data on how
> quickly OTRS mails are responded to? Are those data public? If not, there is
> another potential area for improvement.
What WSQ said.
Also, rethinking the "contact us" route is one thing, encouraging more
people to use it early is another. The first may well be helpful, the
second in current circumstances is not going to improve things. Some
of your questions here are clearly for the WMF.
Charles
For better or worse, Wikipedia is the number one Google link for pretty much everything and everyone. With that comes a responsibility to get things right; a responsibility we cannot live up to, given the open editing system we've got, and the number of articles and editors we've got.