Hi,

On 8/18/21 5:38 PM, Platonides wrote:
> Could we have a tutorial on how to unsubscribe?

I created <https://meta.wikimedia.org/wiki/Mailing_lists/Unsubscribing>
as a quick start, it can surely be improved.

> <snip>
> interface), but the users seem to be misled by the fact that they have
> to /create/ an account so they can see their subscriptions (for which
> they signed up in mailman2) and then finally unsubscribe.
> The interface does say "If you have not previously logged in, you may
> need to set up an account with the appropriate email address.", but
> that's apparently not enough (and admittedly, is not intuitive).

Yeah, this is...not great. You can unsubscribe without creating an
account by using the email gateway of
<listname>-leave@lists.wikimedia.org (in the default footer and in
List-Unsubscribe), but most people probably want to use the web
interface. <https://gitlab.com/mailman/postorius/-/issues/189> is the
ticket requesting this upstream.

> So perhaps we should make some content explicitely addressing how to
> unsubscribe in mailman3, which could then be placed on
> https://lists.wikimedia.org/unsubscribe
> <https://lists.wikimedia.org/unsubscribe> for benefit of all lits.

I'd prefer to have a wiki page just so it's easier for people to edit
and sysadmins don't stand in the way of getting content updated, and we
can make it translatable, etc. We can set up a redirect from that URL to
the wiki page if that would be convenient.

On the Tor-announce list, they start most emails with a sentence like:

> (If you are about to reply saying "please take me off this list",
> instead please follow these instructions:
> https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-announce/

Doing something like that for lists that get a lot of manual unsubscribe
requests might be beneficial.

-- Kunal