That table has 20 different cases already, and with the distinction of
affecting users, or users' users, it's 40.
I think it should be either some kind of form or automated (as part of
the mvp, might be a fun side-project).
On Sat, 2023-04-15 at 22:06 -0500, Andrew Bogott wrote:
In response to our recent maintenance windows we got
some feedback[0]
about advance notice of outages. I created this chart to provide us
with
some internal guidelines about when we should publicize maintenance,
and
how to do so:
https://wikitech.wikimedia.org/wiki/Portal:Cloud_VPS/Admin/Maintenance_noti…
You will notice that at the moment my imagination is limited to
'write
to a mailing list.' I encourage people to fill in ideas on that page
(or
the associated talk page) about other ways we can warn people about
these things. If we wind up with so many broadcast channels that it
becomes impractical to actually use them all we can invest in
automation.
I'm also not especially committed to the brackets on that chart; I'd
like to have broad categories and low standards, but edits are
welcome!
One thing that I want to be more mindful about is the distinction
between "things that mess with our users" (e.g. quarry or horizon
downtime) vs. "things that mess with our users' users" (e.g. web
proxy
downtime.) I'd love it if someone with better wiki-editing skills
spruced up the chart to reflect that difference.
-A
[0] for example
https://phabricator.wikimedia.org/T333477#8764263
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